Precious metal plating brought to perfection.

Customer Satisfaction Survey

We constantly seek to improve our services for you even further.
As our customer you can help us achieve this by answering the questions in this survey. We thank you in advance for your time.

Fields marked with a * are required!

Customer *
Agent *
Position *

How satisfied are you with the coatings?
Technical competence during consultation:
Responsiveness to customer needs:
Coating quality:

How satisfied are you with your contact person?
Friendliness:
Availability of dispatcher:
Availability of technical consultants:
Availability of quality assurance:
Availability of management:
Availability of accounting:

Do you feel in good hands with your contact person for day-to-day operations?

What can we improve?

How satisfied are you with logistics?
Compliance with deadlines:
Correct deliveries:
Information from delivery service:
Print of delivery note:
Billing:

What can we improve or do differently regarding logisitics?

How do you evaluate our handling of complaints?
Speed:
Accuracy:
Reliability:

What can we improve or do differently with regard to handling complaints?

Further criticism:

Further suggestions:


We ask that you provide us with one more information helping us to better cater your wishes.

In accordance with what quality assurance or environmental standard is your company certified?
None
TS 16949 / 2002
DIN EN ISO 9001/2008
DIN EN ISO 14001
Other: